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Inbound and Outbound Telephone Services

Leadline Services is a leader in Inbound and Outbound Telephone services. We enable clients across the EU to interact with their customers on daily basis via the telephone.          


Leadline Services is proud of the imagination, knowledge and experience, across industries and technologies, that we bring to every project we undertake.

We provide comprehensive telephone call handling expertise whether inbound or outbound using the right professional staff, technology and commitment - we’ve got you covered.  

Extend your working day lladmin Thu, 03/30/2023 - 12:53

Last month we looked at the important issue of data protection and this month we are going to look at extending the working day and adding value to what you can offer your customers in terms of availability and responsiveness to telephone calls.

Holiday Cover

  • Do you worry about missed calls while on holiday ?
  • Do you wonder where those new leads may have gone while you're away ?
  • Do you have to tell existing customers that you are out of the country ?
  • Is it important for your business that calls are answered professionally while you're away?
  • Do you have to answer business calls on your mobile when you should be relaxing?

Leadline can provide you with a telephone number (in your local dialling code) to divert your business number to and to be answered in your company name whilst

Response Handling lladmin Thu, 03/30/2023 - 08:40

What is Response Handling ?

Every time you ask a customer or prospect to perform an action (i.e. call for a brochure) you need to respond in a timely and appropriate fashion to their request whether it be to information, support or to resolve an issue.

By fulfilling the customer's request, you reinforce and improve your reputation.

Does my organisation require this service?

If your organisation has difficulty forecasting the level of response a specific campaign or process may generate, it may be worth recruiting a partner to assist with this.

Telephone Answering for Business

  • Do you ever miss calls?
  • When you ring a company and there's no reply do you ring someone else?
  • Is it important for your business that calls are answered personally?

If your answer is 'yes' to any of the above questions, telephone answering/call handling is for you.

  • Messages are forwarded in real-time, totally free of charge by text or email
  • There is no 'rounding up' on durations
  • Prices are calculated on a price-per-second basis


How do you get started?

  • Make sure you have your call divert in place
  • Leadline should be able to set you up within days of receiving the completed paperwork
  • You will be given your own dedicated number to divert your calls through to
  • Give Leadline a list of your instructions for the team

Leadline's inbound call centre handles calls on behalf of small businesses and one-man bands as well as managing virtual reception services for larger companies, we can also act as a fully integrated inbound call centre for mail order companies, managing inbound calls, customer service queries and sales order processing by phone and vouchers, electronic or web-based processing.    

Are you a mail-order business?  Do you need sales order processing?

Need an 0800/0844/0845 for your campaign?

Disaster Recovery - can Leadline help if my phone lines go down? 

Call divert - how can I set up call divert and what are the options?

Call forwarding - I want my calls transferred somewhere else


Customer Service Call Centre

Communicating with your customers is vital to protect your brand, improve customer loyalty and increase sales.  People can often feel undervalued by the organisations they choose to spend money with, and that is why it's worth considering outsourcing your customer service activities to a customer service call centre like Leadline.

These are the main service areas:

Promoting and upselling

Inbound Call Handling Case Study lladmin Thu, 03/30/2023 - 08:35

Two typical inbound call clients

Inbound Call Handling - technical questions and order taking

Client A is the UKs leading provider in digital measurement devices for Alcohol and Drug testing equipment. We provide the business with a call handling solution where we are able to give technical advice to callers and also transact orders online for the business.

Client A says of Leadline ..

Telephone Answering for Franchises lladmin Thu, 03/30/2023 - 08:31

Telephone Answering for Franchises

When any new Franchise is set up, one of the most important parts of the new business is to make sure that the phone is answered, as this is the first source of enquiry and revenue. It’s also where the first impression is made about your franchise.

But when you’re working as hard as you can on your Franchise to generate new business, do you have the time and/or the resource to portray a professional image when the phone is ringing?

Main Service Areas lladmin Thu, 03/30/2023 - 08:25

Leadline Services - Main Service Areas

These are the main service areas:

Promoting and upselling

Ensure that your customers know about any promotions, and are able to take advantage of any offers.  This helps customers to feel valued and helps you to increase your sales revenue.

'Stay in touch' programme

Call Queueing lladmin Thu, 03/30/2023 - 07:44

Call Queueing

If you're planning a campaign and you're expecting a large response then Leadline's secure call queuing system will be able to cope.

What are the features?

Musical hold - all callers will listen to music that doesn't antagonise them

Informational hold - all callers will listen to your own message repeated or randomly played

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