Last month we looked at the important issue of data protection and this month we are going to look at extending the working day and adding value to what you can offer your customers in terms of availability and responsiveness to telephone calls.
What is Response Handling ?
Every time you ask a customer or prospect to perform an action (i.e. call for a brochure) you need to respond in a timely and appropriate fashion to their request whether it be to information, support or to resolve an issue.
By fulfilling the customer's request, you reinforce and improve your reputation.
Does my organisation require this service?
If your organisation has difficulty forecasting the level of response a specific campaign or process may generate, it may be worth recruiting a partner to assist with this.
Two typical inbound call clients
Inbound Call Handling - technical questions and order taking
Client A is the UKs leading provider in digital measurement devices for Alcohol and Drug testing equipment. We provide the business with a call handling solution where we are able to give technical advice to callers and also transact orders online for the business.
Client A says of Leadline ..
Telephone Answering for Franchises
When any new Franchise is set up, one of the most important parts of the new business is to make sure that the phone is answered, as this is the first source of enquiry and revenue. It’s also where the first impression is made about your franchise.
But when you’re working as hard as you can on your Franchise to generate new business, do you have the time and/or the resource to portray a professional image when the phone is ringing?
Leadline Services - Main Service Areas
These are the main service areas:
Promoting and upselling
Ensure that your customers know about any promotions, and are able to take advantage of any offers. This helps customers to feel valued and helps you to increase your sales revenue.
'Stay in touch' programme
If you're planning a campaign and you're expecting a large response then Leadline's secure call queuing system will be able to cope.
What are the features?
Musical hold - all callers will listen to music that doesn't antagonise them
Informational hold - all callers will listen to your own message repeated or randomly played