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  • INBOUND CONTACT
    CENTRE SERVICES

    Let us answer and handle your inbound calls.
    From Sales Orders to New Enquiries.

  • OUTBOUND TELEMARKETING
    CAMPAIGNS
    New to conduct a new campaign or refresh an older one.
    Let us work with you to promote success.
  • DATABASE CLEANSING
    AND VERIFICATION
    You want to undertake a campaign but your data is stale.
    We can refresh and augment with new information.
  • TELEPHONE SERVICES
    FOR FRANCHISES
    We can complement your offering, and ensure consistency
    and smooth communication.
  • CUSTOMER SATISFACTION
    SURVEYS
    All Businesses need to listen to their customers.
    We can ask the right questions, giving you time to ensure everyone is happy.

Sales & Order Processing

If you fear that your organisation is missing sales in the evening, across the weekend or even throughout the working day, it may be worth reviewing your contact centre strategy.

Leadline provide a free 'Requirement Assessment' service before developing a solution recommendation.  This allows each aspect of the requirement to be broken down and reviewed individually and ensures the accuracy of the final written quotation.

Why should my organisation partner with Leadline?

  • Requirement specific solutions
  • Ongoing solution development
  • State-of-the-art technology
  • On and Off-site agent training
  • Standard practice upselling  
  • Full management reporting

Leadline are able to process orders and sales utilising internal and external systems whether they are web or server based in-line with PCI-DSS compliance.

Call management and routing is handled by a Cisco telephony system and all call outcomes/actions are recorded via Leadline's in-house system (Jigsaw). 

To ensure a high level of address accuracy is maintained, postcode look-up software will be utilised and automatically cross-referenced with Royal Mail data.

This is a fast, accurate and responsive way to manage your sales order processing.

For more information about how we can help please call us on 01666 511470, use our contact form or email info@leadline.co.uk