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How to set up call divert

If you have a telephone system, you can set up call divert yourself or you might need to contact your system providers so that they can configure call divert for you.

If you can't control call divert from your handset then contact your network provider or if you are a BT customer call them on 0800 100 400. BT can set up the service remotely, usually within 48 hours and the facility starts from £5.50 + VAT per quarter (May 2019).

Here is a link.

Your call divert options

There are 3 options:

  • Divert all calls
  • Divert when you're busy/engaged
  • Divert after 15 seconds (approx 6 rings)

Control your own call divert

Lift the handset and:  
Set up 'divert all calls' - *21* (your divert number)# and to cancel #21#  
Set up 'divert when busy/engaged' - *67* (your divert number)# and to cancel #67#  
Set up 'divert after 15 seconds (approx 6 rings) - *61* (your divert number)# and to cancel #61#  
At each stage a digital voice will confirm your touch tone instructions so that you can double check you have diverted in the right way to the right number.

Call divert cost implications

If you divert a call to another number you pay when the calls divert through to that number, so there will always be a cost implication. How much depends on the type of number you select to divert your calls. The rates are determined by your call provider.  
If you divert calls to a mobile number then you will pay the same rate as if you are making a call to that mobile number. Likewise, if you divert to a UK landline, you will pay the same rate. Only if you divert to a freephone number (0800 or 0500) will your call divert be free.