• INBOUND CONTACT
    CENTRE SERVICES

    Let us answer and handle your inbound calls.
    From Sales Orders to New Enquiries.

    LEARN MORE

  • OUTBOUND TELEMARKETING
    CAMPAIGNS
    New to conduct a new campaign or refresh an older one.
    Let us work with you to promote success.

    LEARN MORE

  • DATABASE CLEANSING
    AND VERIFICATION
    You want to undertake a campaign but your data is stale.
    We can refresh and augment with new information.

    LEARN MORE

  • TELEPHONE SERVICES
    FOR FRANCHISES
    We can complement your offering, and ensure consistency
    and smooth communication.

    LEARN MORE

  • CUSTOMER SATISFACTION
    SURVEYS
    All Businesses need to listen to their customers.
    We can ask the right questions, giving you time to ensure everyone is happy.

    LEARN MORE

Inbound Services

Leadline Services Ltd are a UK based inbound contact centre specialist that provides bespoke call handling/management solutions to SME and Corporate businesses nationwide.

Whether your organisation requires a full call-handling solution or additional support during peak periods, Leadline offers a bespoke solution to ensure that your customers have the best possible customer experience.

Leadline's Inbound contact centre services include:

Sales Order Processing

Processing of Retail or Trade Sales Orders

Response Handling

Response Handling for DRTV, radio, press, and direct mail

Disaster Recovery

Business Continuity Planned Response for unexpect events

Data Capture

Telephone services to capture and augment existing databases.

Fulfilment

Admin support for fulfilment, RMA returns, mis-picks and breakages

Holiday Cover

Adhoc telephone support for short-term periods like holiday cover.

For more information about how we can help please call us on 01666 511470, use our contact form or email info@leadline.co.uk

Choosing the right call center for you

These are the top ten areas to look out for:

Reputation

Is the call centre well established?  How long have they been in business?  Who are their clients?  Do they keep clients?  What do their clients say about them?  Can you access recommendations?  Are calls actually handled in the UK?  A genuine call centre will be able to provide all the information you need about their reputation and should be more than accommodating.

Management

Sales & Order Processing

If you fear that your organisation is missing sales in the evening, across the weekend or even throughout the working day, it may be worth reviewing your contact centre strategy.

Leadline provide a free 'Requirement Assessment' service before developing a solution recommendation.  This allows each aspect of the requirement to be broken down and reviewed individually and ensures the accuracy of the final written quotation.

Disaster Recovery

Your phone lines go down, what do you do?

Ideally, it's good to have something in place as part of your disaster recovery plan, but if there is an emergency, then call Leadline on 01666 511470 (this line is manned during office hours).

Then what happens?

Lines open Mon - Fri 8.00am - 8.00pm and Sat and Sun 8.00am - 8.00pm.

'It's your call' - each and every call is handled professionally and answered in your company name.

Leadline is an established inbound and outbound call centre. All activity is based in the UK and managed from our site near Swindon, with plenty of capacity Leadline can handle large call-handling projects on a one-off or permanent basis. All aspects of customer service activity can be confidently outsourced to Leadline whether it's phone based, email, social media or post.

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