• INBOUND CONTACT
    CENTRE SERVICES

    Let us answer and handle your inbound calls.
    From Sales Orders to New Enquiries.

    LEARN MORE

  • OUTBOUND TELEMARKETING
    CAMPAIGNS
    New to conduct a new campaign or refresh an older one.
    Let us work with you to promote success.

    LEARN MORE

  • DATABASE CLEANSING
    AND VERIFICATION
    You want to undertake a campaign but your data is stale.
    We can refresh and augment with new information.

    LEARN MORE

  • TELEPHONE SERVICES
    FOR FRANCHISES
    We can complement your offering, and ensure consistency
    and smooth communication.

    LEARN MORE

  • CUSTOMER SATISFACTION
    SURVEYS
    All Businesses need to listen to their customers.
    We can ask the right questions, giving you time to ensure everyone is happy.

    LEARN MORE

Call Queueing

If you're planning a campaign and you're expecting a large response then Leadline's secure call queuing system will be able to cope.

What are the features?

Musical hold - all callers will listen to music that doesn't antagonise them

Informational hold - all callers will listen to your own message repeated or randomly played

Queue Position - there are 2 alternatives.  Callers can be informed where they are in the queue "You are at call position 1" for example or callers can be informed how long they are likely to queue "You will be connected to an operator in approximately xx minutes"

Breakout voicemail - some callers may not want to hold and can be given the option to break out of the queue and leave a message for a callback.  They are prompted to leave their name and number and will be informed when they can expect the call to be returned.  These voicemail messages are then emailed to the project manager for a scheduled response.

Call recording

Response handling

For further details please contact us by telephone at 01666 511470 or by email at info@leadline.co.uk.

Tags
Telephone Answering