• INBOUND CONTACT
    CENTRE SERVICES

    Let us answer and handle your inbound calls.
    From Sales Orders to New Enquiries.

    LEARN MORE

  • OUTBOUND TELEMARKETING
    CAMPAIGNS
    New to conduct a new campaign or refresh an older one.
    Let us work with you to promote success.

    LEARN MORE

  • DATABASE CLEANSING
    AND VERIFICATION
    You want to undertake a campaign but your data is stale.
    We can refresh and augment with new information.

    LEARN MORE

  • TELEPHONE SERVICES
    FOR FRANCHISES
    We can complement your offering, and ensure consistency
    and smooth communication.

    LEARN MORE

  • CUSTOMER SATISFACTION
    SURVEYS
    All Businesses need to listen to their customers.
    We can ask the right questions, giving you time to ensure everyone is happy.

    LEARN MORE

Call Recording

Leadline can record inbound calls, usually presenting the caller with a message along the lines of "your call will be recorded for training and quality monitoring purposes".

What are the options?

All calls can be recorded or random calls can be recorded

How can the recordings be accessed?

The recordings are accessed via a secure FTP server

The recordings are available for 7 days within the standard charge and can also be made available for up to 30 days for an additional charge

Call queuing

Response handling  

For further details please contact us by telephone on 01666 511470 or by email to info@leadline.co.uk.