• INBOUND CONTACT
    CENTRE SERVICES

    Let us answer and handle your inbound calls.
    From Sales Orders to New Enquiries.

    LEARN MORE

  • OUTBOUND TELEMARKETING
    CAMPAIGNS
    New to conduct a new campaign or refresh an older one.
    Let us work with you to promote success.

    LEARN MORE

  • DATABASE CLEANSING
    AND VERIFICATION
    You want to undertake a campaign but your data is stale.
    We can refresh and augment with new information.

    LEARN MORE

  • TELEPHONE SERVICES
    FOR FRANCHISES
    We can complement your offering, and ensure consistency
    and smooth communication.

    LEARN MORE

  • CUSTOMER SATISFACTION
    SURVEYS
    All Businesses need to listen to their customers.
    We can ask the right questions, giving you time to ensure everyone is happy.

    LEARN MORE

Spring Clean your data

Early Spring and traditionally a time for spring cleaning and new beginnings and it’s no different in the business sector. Clean data is one of the most valuable resources a company can have and a skilled call centre can help you maintain your customer data. Bad data gives your customers the wrong impression, incorrect emails, addresses and misspellings of names all contribute to wrongly communicating that a company may be unprofessional and slapdash in its dealings.

Database Construction

If your data needs to be put into order, Leadline can construct a database for you in Excel, Access or any other format.  Leadline can also access your system via a VPN and data enter the information, or the details can go straight into an open-source CRM like Salesforce.

Do you have any of the following?

Leadline can sort out your database if it's not working for you. 

What exactly can Leadline do?

Protect yourself and your data

If you hold information about others, that includes companies and members of the public, you must be licensed under the Data Protection Act 1998 and you are regarded as a data controller.

A data controller is required to comply with the eight principles of good information handling.

So what can you do to protect yourself and your data?

1.  Separate the data for easier management - one database for each of the following as a suggestion:

Leadline Services - Main Service Areas

These are the main service areas:

Promoting and upselling

Ensure that your customers know about any promotions, and are able to take advantage of any offers.  This helps customers to feel valued and helps you to increase your sales revenue.

'Stay in touch' programme

Outbound services

Leadline can undertake B2B telemarketing using your data to perform any of the following :

Specifically, Leadline can also perform these additional tasks against your data from campaigns as well -

Prices are based on a price per record that includes 2 attempts to reach each contact where appropriate. 

Contact Leadline about a Telemarketing Trial

What Leadline don't do

  • Cold call members of the public
  • Any telemarketing is on a commission-only basis

For more information about how we can help please call us on 01666 511470, use our contact form or email info@leadline.co.uk

Inbound Services

Leadline Services Ltd are a UK based inbound contact centre specialist that provides bespoke call handling/management solutions to SME and Corporate businesses nationwide.

Whether your organisation requires a full call-handling solution or additional support during peak periods, Leadline offers a bespoke solution to ensure that your customers have the best possible customer experience.

Leadline's Inbound contact centre services include:

Sales Order Processing

Processing of Retail or Trade Sales Orders

Response Handling

Response Handling for DRTV, radio, press, and direct mail

Disaster Recovery

Business Continuity Planned Response for unexpect events

Data Capture

Telephone services to capture and augment existing databases.

Fulfilment

Admin support for fulfilment, RMA returns, mis-picks and breakages

Holiday Cover

Adhoc telephone support for short-term periods like holiday cover.

For more information about how we can help please call us on 01666 511470, use our contact form or email info@leadline.co.uk

Cleanse your Data

1.  It's the law.  These are the eight principles put in place by the Data Protection Act 1998.  Good data management will ensure that all these principles are in place.  Data cleansing specifically covers principles 4 and 7.

Principles

These state that data must be:

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