Skip to main content
  • INBOUND CONTACT
    CENTRE SERVICES

    Let us answer and handle your inbound calls.
    From Sales Orders to New Enquiries.

  • OUTBOUND TELEMARKETING
    CAMPAIGNS
    New to conduct a new campaign or refresh an older one.
    Let us work with you to promote success.
  • DATABASE CLEANSING
    AND VERIFICATION
    You want to undertake a campaign but your data is stale.
    We can refresh and augment with new information.
  • TELEPHONE SERVICES
    FOR FRANCHISES
    We can complement your offering, and ensure consistency
    and smooth communication.
  • CUSTOMER SATISFACTION
    SURVEYS
    All Businesses need to listen to their customers.
    We can ask the right questions, giving you time to ensure everyone is happy.

Cleanse your Data

1.  It's the law.  These are the eight principles put in place by the Data Protection Act 1998.  Good data management will ensure that all these principles are in place.  Data cleansing specifically covers principles 4 and 7.

Principles

These state that data must be:

  1. fairly and lawfully processed
  2. processed for limited purposes
  3. adequate, relevant and not excessive
  4. accurate
  5. not kept for longer than is necessary
  6. processed in line with your rights
  7. secure
  8. not transferred to countries without adequate protection

By law, data controllers have to keep to these principles

2.  Cost.  If data is not cleansed regularly and properly, there is a greater margin for mistakes to be made.  This may be a simple case of experiencing 'gone aways' when a mailing is carried out or it could be more costly if a TPS/CTPS registered individual is contacted by telephone.

3.  Reputation.  We all receive mail from companies in our business and personal lives - some companies we know and some companies we don't know.  If mail is received incorrectly spelt and/or to a previous occupant or worse still addressed to someone who has died, this company's reputation is adversely affected and the mail will almost certainly go in the bin.  Without data cleansing, companies may as well cut out the middleman and junk the mail in the first place.

Data management in the right hands is effective from the cost and reputation point of view - don't let your data let you down - contact Leadline today.

Protect yourself and your data  

For more information about how we can help please call us on 01666 511470, use our contact form or email info@leadline.co.uk