Customer Satisfaction Surveys
Ensuring the satisfaction of tenants with your housing associations is not only important in terms of the reputation of your set-up, but also a key part of the Government guidelines.
Ultimately a key process in ensuring that you are doing a good job is how you go about measuring that performance. The collection of the data used to record the results and measure the performance is the only real way to look deeply into the process and get an understanding of what is going well and what is going badly.
Housing Associations and Leadline
Leadline is an inbound and outbound independent call centre providing a number of telephone based services that are tailored and relevant to housing associations.
The 6 standards set out by the TSA in April 2010 mean that every housing association is under pressure to: