Leadline manage operator based surveys - here's the price information and here is a sample approach letter that helps in the planning of a survey
RE: Customer Satisfaction Survey
In the next few weeks, we will be seeking your feedback on our service levels and areas where you feel we can improve.
This year, we will be conducting a telephone based survey and have commissioned an independent company, Leadline, to undertake this on our behalf.
The survey will take no more than five minutes and all the information will be managed confidentially. We are committed to continuous improvement and your participation in the survey is very much appreciated.
Thank you for your support.