Case Study - Estate Agents

We work with several Estate Agents who use our services to “fill the gaps” when they are unable to take calls themselves. This could be when they are out on viewings so they are free to concentrate on the client without the interruption of a ringing mobile or to cover holiday periods. We are able to provide a responsive service to cover short notice periods on an “as and when required” basis. For a small business this can be an invaluable resource and can ensure no calls ever go unanswered.

Case Study - Home Security Product

The providers of a home security solution use us to provide the first line technical support for the setup of a product which requires some “hand holding” when being installed. Selling a successful product via various online retailers the client has a sizeable and growing customer base.

Our staff act as the first line interface for callers providing clear, non-technical and jargon free technical advice and support. Liaising with the clients technical team we try and resolve as many enquiries as possible on a first call basis.

Case Study - Fairtrade Food Supply Chain

A company with a niche, high end Fairtrade product within the food supply industry engaged us to answer incoming calls. With strong values of ethical trading and a transparent supply chain the company value our ability to understand their product and the enquiries from their customers.

From dealing with order and servicing enquiries to simple message taking we are the “voice” of the company and continue to provide a seamless link between client and company.

Case Study - Market Engagement

We were approached by a company who were looking to re-establish itself within a market sector they had not been involved with for some time. The aim of the outbound call campaign was to contact previous suppliers and engage with them in their new partner programme. We made 5000 outbound calls and were able to triple the number of official partners creating a new revenue stream.

Case Studies

• Case Study - Market Engagement

  We were approached by a company that was looking to re-establish itself within a market sector

• Case Study - Fairtrade Food Supply Chain

  A company with a niche, high-end Fairtrade product within the food supply industry engaged us to answer incoming calls.

Two typical inbound call clients

Inbound Call Handling - technical questions and order taking

Client A is the UKs leading provider in digital measurement devices for Alcohol and Drug testing equipment. We provide the business with a call handling solution where we are able to give technical advice to callers and also transact orders online for the business.

Client A says of Leadline ..