Inbound & outbound call centre services, and IVR
...it's your call
Leadline is an established call centre that has been supporting mail order companies for more than 13 years. So what do Leadline do?
Leadline process your telephone sales from overflow calls or they can set up a dedicated sales orderline providing you with a geographic number from any part of the UK or a non-geographic number, 0800, 0844, 0845 number. Orders are processed online or via a VPN link to your own sales ordering platform. Full postcode software is used to ensure to make sure that customer addresses are accurate to Royal Mail standards.
Upselling and promotions are important to increase the sales order value and Leadline are experienced in this area, proactively improving average sales revenue.
You may offer a service where customers place orders via a voucher or coupon. Leadline process these orders for you and will also bank cheques. A postal address is provided.
Customer service letters and emails
Leadline can respond to your customer letters and emails. An FAQ process is normally agreed with templates of responses. Letters are sent on your own letterheads with copies retained and archived and emails responses are sent to customers from an email address in your own company name. Therefore your customers will not be aware that this is outsourced.
As well as receiving orders from members of the public you may also have orders from trade. Leadline can set up a separate incoming line for you to keep trade orders separate. In addition Leadline's outbound team can call your trade customers to generate more business. Upselling and promotions are also an important part of this activity.
Contact us on 0844 669 6000 for more information.
Company registered in England and Wales number 3260056, VAT registration number 696 1254 11