• INBOUND CONTACT
    CENTRE SERVICES

    Let us answer and handle your inbound calls.
    From Sales Orders to New Enquiries.

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  • OUTBOUND TELEMARKETING
    CAMPAIGNS
    New to conduct a new campaign or refresh an older one.
    Let us work with you to promote success.

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  • DATABASE CLEANSING
    AND VERIFICATION
    You want to undertake a campaign but your data is stale.
    We can refresh and augment with new information.

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  • TELEPHONE SERVICES
    FOR FRANCHISES
    We can complement your offering, and ensure consistency
    and smooth communication.

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  • CUSTOMER SATISFACTION
    SURVEYS
    All Businesses need to listen to their customers.
    We can ask the right questions, giving you time to ensure everyone is happy.

    LEARN MORE

Keeping Your Data Safe


We have previously dealt with the importance of clean data and this month we are going to take a look at the importance of data protection and the use of data by call centres.

With so many high profile scandals regarding the misuse of private data being seen within the media last year your customers will be understandably concerned about where and how their data might be used and stored so it is vital you deal with call centres who are experienced and professional in their dealings with data.

Before appointing a call centre you should research thoroughly and check that they are registered with regards to Data Protection. Leadline are registered with the ICO (the Information Commissioner’s Office) who are the Regulators of the Data Protection Act and are there to protect how personal data is used in the public domain.

A good quality call centre will take this issue very seriously and will have strict procedures in place to ensure they are compliant with the rules around the use of personal data.

For example, an incoming call to a call centre is answered and whilst going through the process of ordering tickets for an event the customer asks that the call centre check the address they have on record. A simple request but under data protection that information simply could not be given out as we cannot verify the callers identity.

In an increasingly digital world and with the rise in identity theft the topic of data protection is something which customers are becoming more and more aware of and therefore entrusting data to a call centre with a solid reputation that has clear data protection processes should be high on the list of priorities when researching who to appoint.

Data Cleansing
Data Security