• INBOUND CONTACT
    CENTRE SERVICES

    Let us answer and handle your inbound calls.
    From Sales Orders to New Enquiries.

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  • OUTBOUND TELEMARKETING
    CAMPAIGNS
    New to conduct a new campaign or refresh an older one.
    Let us work with you to promote success.

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  • DATABASE CLEANSING
    AND VERIFICATION
    You want to undertake a campaign but your data is stale.
    We can refresh and augment with new information.

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  • TELEPHONE SERVICES
    FOR FRANCHISES
    We can complement your offering, and ensure consistency
    and smooth communication.

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  • CUSTOMER SATISFACTION
    SURVEYS
    All Businesses need to listen to their customers.
    We can ask the right questions, giving you time to ensure everyone is happy.

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As an inbound and outbound call centre, Leadline provide a number of services for trade associations that add value and make outsourcing a cost-effective choice

Finding new members

If you're looking to grow your membership then Leadline can source a database, mail, email and/or telephone your prospects, make sure that they are properly qualified and pass the details to you.

Telephone answering packages for members

This is an 'added value' service that you can offer to your members on a reseller basis.

Most of your members will be prospecting, networking, advertising, dropping leaflets and doing what they can to generate phone calls.  So what happens when the effort pays off and the phone does ring?  Can they take the message?  Does it go to voicemail?  Could they lose that business because they're not available to take the call?

Leadline undertake telephone answering services for many companies and small businesses.  Each member would be given their own number so that they can divert calls.  Those calls are answered in the company name and messages are forwarded to them straight away by text or email.

Lines are open 7 days a week, so they can decide if they want cover during busness hours or 7 day cover. 

Leadline puts packages together for trade associations so that this valuable service will help each member to present a professional image and make sure they don't miss out on calls.

Membership services

Events - get more members to attend by outsourcing the project.  Leadline can call your members, emphasise the benefits of attending, take bookings and process debit/credit card payments

Surveys - you can learn a lot from your members with independent surveys.  Leadline can design a survey, carry out the survey and present you with analysis at the end of the project.  This tells you how members perceive the value of the association and what initiatives they would like to see.

Follow up calls - a structured programme of follow up calls maintains contact with members and alerts you to any issues.  Calls can also be made with regard to specific issues and used to poll the member's opinions. 

Renewals - systems will vary but most assocations will have their stragglers.  Leadline can call these members, remind them of the benefits and take renewal payments at the time of the call.  Members will always want to see what tangible benefits the association provides for them, so any added value schemes like a telephone answering package really helps to keep them on board.

Data cleansing - keep your database up to date and it will be more effective for you.  Leadline can update the records, add email addresses and direct dial numbers and make sure that all the information is accurate.

For further details please contact us by telephone on 01666 511470 or by email to info@leadline.co.uk.