• INBOUND CONTACT
    CENTRE SERVICES

    Let us answer and handle your inbound calls.
    From Sales Orders to New Enquiries.

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  • OUTBOUND TELEMARKETING
    CAMPAIGNS
    New to conduct a new campaign or refresh an older one.
    Let us work with you to promote success.

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  • DATABASE CLEANSING
    AND VERIFICATION
    You want to undertake a campaign but your data is stale.
    We can refresh and augment with new information.

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  • TELEPHONE SERVICES
    FOR FRANCHISES
    We can complement your offering, and ensure consistency
    and smooth communication.

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  • CUSTOMER SATISFACTION
    SURVEYS
    All Businesses need to listen to their customers.
    We can ask the right questions, giving you time to ensure everyone is happy.

    LEARN MORE

Customer Satisfaction Surveys

  • Quantitative surveys, not qualitative surveys
  • Leadline's telemarketing team undertake telephone-based surveys
  • Survey design including a sample approach letter
  • Analysis report in Excel 

What is the best method for your survey? 

Customer Satisfaction Surveys

Ensuring the satisfaction of tenants with your housing associations is not only important in terms of the reputation of your set-up, but also a key part of the Government guidelines.

Ultimately a key process in ensuring that you are doing a good job is how you go about measuring that performance. The collection of the data used to record the results and measure the performance is the only real way to look deeply into the process and get an understanding of what is going well and what is going badly.

Housing Associations and Leadline

Leadline is an inbound and outbound independent call centre providing a number of telephone based services that are tailored and relevant to housing associations.

The 6 standards set out by the TSA in April 2010 mean that every housing association is under pressure to:

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