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  • INBOUND CONTACT
    CENTRE SERVICES

    Let us answer and handle your inbound calls.
    From Sales Orders to New Enquiries.

  • OUTBOUND TELEMARKETING
    CAMPAIGNS
    New to conduct a new campaign or refresh an older one.
    Let us work with you to promote success.
  • DATABASE CLEANSING
    AND VERIFICATION
    You want to undertake a campaign but your data is stale.
    We can refresh and augment with new information.
  • TELEPHONE SERVICES
    FOR FRANCHISES
    We can complement your offering, and ensure consistency
    and smooth communication.
  • CUSTOMER SATISFACTION
    SURVEYS
    All Businesses need to listen to their customers.
    We can ask the right questions, giving you time to ensure everyone is happy.

Customer Service Call Centre

Communicating with your customers is vital to protect your brand, improve customer loyalty and increase sales.  People can often feel undervalued by the organisations they choose to spend money with, and that is why it's worth considering outsourcing your customer service activities to a customer service call centre like Leadline.

These are the main service areas:

Promoting and upselling

Customer Service Is King

The rules for answering a telephone are simple but they need to be continually reviewed and practised. Outlined below are the most basic rules, which should always be employed.

1. Use the four answering courtesies:

  • Greet the caller
  • State your organisation (or department)
  • Introduce yourself
  • Offer your help

“Good afternoon, Accounts, Claire Cooper speaking. How may I help?”

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