Sales order processing
Lines open Mon - Fri 8.00am - 8.00pm and Sats and Suns 9.00am - 6.00pm
If you're a mail order business or you place ads in the press to sell your products, then it's a good idea to consider permanently or occasionally outsourcing your sales order processing.
Why outsource your sales order processing to Leadline?
- The team is very sales focussed - they're not just order takers
- Fully web enabled
- Postcode verification software
- Commercially aware
- Actively look to upsell and promote offers
- Can handle voucher/coupon response
- Can handle banking of cheques
Leadline specifically handle your incoming calls and also any response from vouchers or coupons. The details are then processed normally utilising your website. If your customers place orders by sending payments with vouchers or coupons then Leadline can also undertake the banking as part of the sales order processing.
There are no contractual tie-ins so if you have a short term campaign, then the service offered by Leadline is ideal. You just need to give one months notice.
Leadline can provide any type of number, so you can divert all or some of your calls. If you want a dedicated line, then Leadline can provide you with any type of geographic or non-geographic number.
As part of the sales order processing, Leadline will activate postcode software so that all address details captured are 100% accurate to Royal Mail standards.
This is a fast, accurate and responsive way to manage your sales order processing.
How much does it cost?
There is a one off set up fee from £100.00 - this includes a dedicated line, a standard non-geographic number if required and set up on the system. The 'from' £100.00 means that the set up fees can be higher and the amount would be determined by the level of staff training you require for your sales order processing
There is a monthly management fee from £100.00 - this includes 'hands on' attention to your sales order processing by a member of the team that takes responsibility for your account. The team is resourced properly and trained to the required level, and you can also have reports to show the team performance as part of the management fee. The 'from' £100.00 means that if you make regular changes to products, promotions, or your account just needs more management, then the monthly fees will be higher
Call handling charges for sales order processing are based on volumes, so the more you use the service the cheaper it is:
