Inbound & outbound call centre services, and IVR
...it's your call
At Leadline you can access any type of number you wish. Leadline mainly supply UK based geographic numbers and non-geographic numbers (NGNs), but also special numbers if you need to give your marketing campaign extra zing.
Any type of geographic number can be supplied. There is a charge of £5.00 per month subject to a minimum 12 month contract. This £60.00 fee is payable up front.
There is no cost to source a standard non-geographic number
These are the types of number available, and the prices that apply when you take a number as part of a Leadline campaign:
0800 freephone - free to callers, you pay 5p per minute.
0844 national call rate - callers pay 5p per minute irrespective of where the caller is based in the UK. There is no charge to you.
0845 local call rate - callers pay a local call rate irrespective of where the caller is based in the UK. You would be charged 3p per minute.
If you want to rent a standard non-geographic number and don't want a Leadline campaign, then charges are based on £25.00 set up fee and £5.00 per month in additional to the price per minute charges listed above.
These are the rates if you want a special geographic or non-geographic number (3 month notice period applies) :
|Number||One off set up fee||Monthly fee, no tie-in||Monthly fee, min 12 month contract|
If you have an existing non-geographic number and you want to keep the number, then you may be able to port that number to Leadline. Whilst Leadline have porting agreements in place with most providers, you will need to check first with your existing provider to see what's involved (and if there are any costs) and how long it's likely to take.
Be warned it is often not a quick process, and can take 2-3 months. If you have a marketing campaign you will not be able to wait that long. The best solution (if it's going to be difficult) is to Leadline to provide you with a geographic number and instruct your NGN provider to route calls through to the Leadline geographic number. No call forwarding charges should apply.
If you want to find out any more about porting, call Leadline, we'll be happy to give you any advice.
Company registered in England and Wales number 3260056, VAT registration number 696 1254 11