Inbound & outbound call centre services, and IVR
...it's your call
These are the main service areas:
Promoting and upselling
Ensure that your customers know about any promotiions, and are able to take advantage of any offers. This helps customers to feel valued and helps you to increase your sales revenue.
'Stay in touch' programme
Staying close to your customers will keep them loyal. Leadline can design a telephone and/or email based stay in touch programme. This can be used to gain opinions as well as polling them about any changes in services and products that they would like to see.
Handling online and email enquiries
Service level agreements can be put in place to ensure that the customers receive a relevant response within agreed timescales and to your companys requirements.
Customer service letters
Leadine can supply an address and will respond to letters to your companys requirements.
Dedicated lines to separate sales orders and customer services
Separating your orders and customer service calls is important. From a marketing point of view you can separate stats, you can outsource calls and keep customer services in-house or you can outsource the 2 functions with separate reporting. You can either set up 2 separate numbers, or have 1 number with a welcome message "press 1 for sales, press 2 for customer services."
If you have a database, you'll want it to be kept up to date so that it's effective for you. That's the plan but the reality is that many companies struggle to keep their databases up to date. Leadline can help with this by calling and/or emailing customers - this is obviously also permission based.
Leadline are experienced in all areas of outsourced customer service, so if this is something that you are thinking about, please call Leadline today.
Company registered in England and Wales number 3260056, VAT registration number 696 1254 11