Inbound & outbound call centre services, and IVR
...it's your call
Client A is a leading Health Service provider that arranges and books appointments for physiotherapy for people that have been involved in accidents. Our dedicated team calls people that have been involved in accidents and require physiotherapy and takes part in a short survey to determine the extent of injuries and physiotherapy needs so that the physiotherapy centres all over the country are aware of what the situation is prior to arrival.
"We’re suitably impressed with the telesales team’s ability to quickly learn the basic script and nuances and then improvise as appropriate. During the live trials, Leadline adapted well to our suggestions to improve the service and then equally contributed with their own innovations to develop the service and maximise the output.
The Leadline team always work diligently, act professionally, communicate effectively and need little or no remote managing...
... Based on our experience we can confidently recommend Leadline to others as a highly effective call centre."
Client B uses our database cleansing team to go through their large database once every 6 months. We take the time to verify changes in personnel, address, email contacts and telephone numbers and ensure that our client is able to send out its literature and correspondence to the correct people and places, saving them thousands in incorrect contacts and addresses.
"Leadline look after our database managing two campaigns a year, just before our big marketing pushes. Without their attention to detail, our mail could be going to the wrong contacts in organisations that we are trying to prospect. Leadline just 'get it' when it comes to doing things our way....."
Company registered in England and Wales number 3260056, VAT registration number 696 1254 11