Inbound & outbound call centre services, and IVR
...it's your call
Leadline BLOG – April 2017 Extend your working day
Last month we looked at the important issue of data protection and this month we are going to look at extending the working day and adding value to what you can offer your customers in terms of availability and responsiveness to telephone calls.
Expectations from your customers will be changing year on year as we move towards an age where everything and everyone is available 24/7. Whilst the use of smartphones has increased our ability work flexibly outside core business hours it is still very difficult to be available to take all calls all the time whilst also maintaining a good level of customer service. Having more people to answer phones is the obvious solution but in reality this can be very difficult for a small company to achieve when margins are tight and often the number of staff employed is very few. There can be a constant battle to manage the needs of a business to enable it to grow and succeed whilst also looking after your most precious resource, your existing customers.
If you aren’t able to answer a call you may find your competitor can.
Here at Leadline, we understand this only too well and work with many small businesses to enable them to take those next steps which could be, for example, a long term relationship over several years to allow the expansion of a business or simply managing one off tactical projects designed to bring in new clients and boost revenue.
Whatever your strategic direction Leadline can offer a professional team who can step into your shoes and whom you can rely on to answer your calls from your customers with exactly the same care and respect as you would yourself .
With standard opening hours of Mon to Fri 8.00am to 11.00pm and Sat and Sun 9.00am - 6.00pm your customers can always be sure their call will be answered.
"If only we had found Leadline earlier. We tried 3 call centres before Leadline and none of them were in the same league when it came to just about everything - customer service, transparency, accuracy. Leadline work to our objectives and regularly exceed our expectations, in our opinion they are the best outsourced call centre in the UK."
Company registered in England and Wales number 3260056, VAT registration number 696 1254 11