inbound call centre,telemarketing services,data cleansing,telephone answering,call divert,customer satisfaction survey,sales order processing,follow up callsLeadline

Inbound & outbound call centre services, and IVR

...it's your call

Why bother to cleanse data?

1.  It's the law.  These are the eight principles put in place bu the Data Protection Act 1998.  Good data management will ensure that all these principles are in place.  Data cleansing specifically covers principles 4 and 7.

Principles

These state that data must be:

  1. fairly and lawfully processed
  2. processed for limited purposes
  3. adequate, relevant and not excessive
  4. accurate
  5. not kept for longer than is necessary
  6. processed in line with your rights
  7. secure
  8. not transferred to countries without adequate protection
By law data controllers have to keep to these principles

For further details please go to

2.  Cost.  If data is not cleansed regularly and properly, there is a greater margin for mistakes to be made.  This may be a simple case of experiencing 'gone aways' when a mailing is carried out or it could be more costly if a TPS/CTPS registered individual is contacted by telephone.

3 Reputation.  We all receive mail from companies in our business and personal lives - some companies we know and some companies we don't know.  If mail is received incorrectly spelt and/or to a previous occupant, worse still addressed to someone who has died, this company's reputation is adversely affected and the mail will almost certainly go in the bin.  Without data cleansing, companies may as well cut out the middle man and junk the mail in the first place.

Data management in the right hands is effective from the a cost and reputation point of view - don't let your data let you down - contact Leadline today.

Protect yourself and your data  

 

 

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© Leadline Services Limited 2010. Leadline® is the registered trademark of Leadline Services Limited
Leadline Services Ltd 54 New Street, Worcester WR1 2DL Tel: 0844 669 6000 Fax: 0871 575 0080 info@leadline.co.uk

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