Telephone answering
Lines open Mon - Fri 8.00am - 8.00pm and Sats and Suns 9.00am - 6.00pm
- Do you ever miss calls?
- When you ring a company and there's no reply do you ring someone else?
- Is it important for your business that calls are answered personally?
- There is a one off set up fee of £50.00 - this includes your own dedicated line (an 01905 number), set up on the system and instructions for the team
- There is then a monthly management fee of £50.00 - this is to cover correct resourcing for your calls, and ensures your telephone answering is carried out to your exact instructions
- Call handling charges are based on volumes, the more you use the service the cheaper it is:
- Calls are answered in your company name
- Messages are forwarded in real time, totally free of charge by text or email
- There is no 'rounding up' on prices
- Prices are calculated on a price per second basis
- There are no contractual tie-ins, just one months notice
- Make sure you have call divert in place
- Leadline should be able to set you up within 24 hours of receiving the set up fee
- You will be given your own dedicated line to divert your calls
- Give Leadline a list of your instructions for the team
Leadline's busy inbound call centre handles calls on behalf of small businesses and one man bands. Leadline manage virtual reception services for larger companies and acts as a fully integrated inbound call centre for mail order companies, managing inbound calls, customer service queries and sales order processing by phone and vouchers, electronic or web based processing.
Are you a mail order business? Do you need sales order processing?
Need an 0800/0844/0845 for your campaign?
Disaster Recovery - can Leadline help if my phone lines go down?
Call divert - how can I set up call divert and what are the options?
Call forwarding - I want my calls transferred somewhere else
Messages and Accuracy - what systems are in place?
