inbound call centre,telemarketing services,data cleansing,telephone answering,call divert,customer satisfaction survey,sales order processing,follow up callsLeadline

Inbound & outbound call centre services, and IVR

...it's your call

Telephone answering

Lines open Mon - Fri 8.00am - 8.00pm and Sats and Suns 9.00am - 6.00pm

  • Do you ever miss calls?
  • When you ring a company and there's no reply do you ring someone else?
  • Is it important for your business that calls are answered personally?
If your answer is 'yes' to any of the above questions, telephone answering is for you.
 
How much does it cost?
  • There is a one off set up fee of £50.00 - this includes your own dedicated line (an 01905 number), set up on the system and instructions for the team
  • There is then a monthly management fee of £50.00 - this is to cover correct resourcing for your calls, and ensures your telephone answering is carried out to your exact instructions
  • Call handling charges are based on volumes, the more you use the service the cheaper it is:
              0-400 mins per month, call handling charged at 95p per min
              400-750 mins per month, call handling charged at 75p per min
              750+ mins per month, call handling charged at 60p per min    
 
Out of hours there is a generic voicemail message, and if any callers leave a message the details are forwarded to you early the next working day.  If you want to personalise your out of hours message then there is a one off cost of £25.00   
  • Calls are answered in your company name   
  • Messages are forwarded in real time, totally free of charge by text or email
  • There is no 'rounding up' on prices
  • Prices are calculated on a price per second basis
  • There are no contractual tie-ins, just one months notice 
How do you get started?
  • Make sure you have call divert in place
  • Leadline should be able to set you up within 24 hours of receiving the set up fee
  • You will be given your own dedicated line to divert your calls
  • Give Leadline a list of your instructions for the team

Leadline's busy inbound call centre handles calls on behalf of small businesses and one man bands. Leadline manage virtual reception services for larger companies and acts as a fully integrated inbound call centre for mail order companies, managing inbound calls, customer service queries and sales order processing by phone and vouchers, electronic or web based processing.

Are you a mail order business?  Do you need sales order processing?

Need an 0800/0844/0845 for your campaign?

Disaster Recovery - can Leadline help if my phone lines go down? 

Call divert - how can I set up call divert and what are the options?

Call forwarding - I want my calls transferred somewhere else

Messages and Accuracy - what systems are in place? 

 

  • Inbound call centre
  • Customer service call centre
  • Response handling
  • Mail order support
  • Sales order processing
  • Telephone answering
  • Telemarketing services
  • Data cleansing
  • Data validation
  • Customer satisfaction surveys
  • Follow up calls
  • Prices

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© Leadline Services Limited 2010. Leadline® is the registered trademark of Leadline Services Limited
Leadline Services Ltd 54 New Street, Worcester WR1 2DL Tel: 0844 669 6000 Fax: 0871 575 0080 info@leadline.co.uk

Company registered in England and Wales number 3260056, VAT registration number 696 1254 11