inbound call centre,telemarketing services,data cleansing,telephone answering,call divert,customer satisfaction survey,sales order processing,follow up callsLeadline

Inbound & outbound call centre services, and IVR

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Sample Approach Letter

Leadline manage operator based surveys - here's the price information and here is a sample approach letter that helps in the planning of a survey

Date 

Dear 

RE: Customer Satisfaction Survey 

In the next few weeks, we will be seeking your feedback on our service levels and areas where you feel we can improve. 

This year, we will be conducting a telephone based survey and have commissioned an independent company, Leadline, to undertake this on our behalf. 

The survey will take no more than five minutes and all the information will be managed confidentially.  We are committed to continuous improvement and your participation in the survey is very much appreciated. 

Thank you for your support. 

Kind regards

 

Yours sincerely

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© Leadline Services Limited 2010. Leadline® is the registered trademark of Leadline Services Limited
Leadline Services Ltd 54 New Street, Worcester WR1 2DL Tel: 0844 669 6000 Fax: 0871 575 0080 info@leadline.co.uk

Company registered in England and Wales number 3260056, VAT registration number 696 1254 11