Prices
Inbound call centre prices
Lines open Mon to Fri 8.00am to 8.00pm and Sats and Suns 9.00am - 6.00pm. Voicemail out of hours
Telephone answering
Sales order processing/volume response
Voucher processing
For a stand alone service, there is a set up fee of £25.00, a monthly handling fee of £25.00 (no extra charges for volumes) and there is a price per item received.
If voucher processing is part of an inbound campaign then the set up and monthly fees are included.
Each coupon/voucher processed between 75p and 95p
Cost for banking of each cheque/postal order 20p
Prices are dependent on volumes, weight, inserts etc - call Leadline for a quote
Charges for supply and rental of numbers
These are dependent on the type of number that you choose.
Standard numbers
For any standard geographic or non-geographic number there is no charge provided that the number is used in conjunction with a Leadline call handling service.
Special numbers
These are the rates if you want a special geographic or non-geographic number (3 month notice period applies) :
| Number | One off set up fee | Monthly fee, no tie-in | Monthly fee, min 12 month contract |
| Silver | £100.00 | £25.00 | £20.00 |
| Gold | £250.00 | £75.00 | £50.00 |
| Platinum | £500.00 | £150.00 | £100.00 |
Non-geographic numbers - charges to you
0800 - 5ppm charge to you, caller pays nothing
0844 - 2ppm charge to you, caller pays 5p per minute
0845 - 3ppm charge to you, caller pays local call rate
0870 - no charge to you, caller pays 7p per minute
0871 - no charge to you, caller pays 10p per minute
Patching charges
If you want Leadline to patch or forward your calls to another number, here are the charges
| UK Landline | 15p | per min |
| UK Mobile | 30p | per min |
| International Landline | 50p | per min |
| International Mobile | £1.00 | per min |
Porting
If you have an existing non-geographic number, then you may be able to port that number to Leadline. Porting agreements are in place with most providers, but to check, contact Leadline first.
Fulfilment
With envelopes and mailing inserts provided - postage is in addition to the published prices and is payable up front.
Prices are always quoted on an individual basis.
Eshots
We can run an eshot for you with full reporting:
One off set up fee from £50.00
5p per email address, whether it's sent or fails
Full report containing details of delivered, soft and hard bounces £50.00
Telemarketing Prices
Database Cleansing
Database construction
To construct a database from scratch, charges are based on £25.00 per hour
Database validation
- checking names, job titles, company name, address, telephone numbers etc -
Prices are between £1.25 and £1.95 per record for UK validation and between £2.25 and £2.95 for overseas contacts.
Each record is attempted a minimum of 3 times where appropriate.
Postcode software is applied to bring your UK addresses to Royal Mail
standards.
Database enhancement
- checking names, job titles, company name, address, telephone numbers
etc and also seeking additional information such as email addresses,
renewal or review dates and research questions.
Prices are between £1.95 and £2.95 per record for UK contacts and
around £3.50 per record for overseas contacts - it all depends on your
exact requirements and how many questions you want to ask.
Each record is attempted a minimum of 3 times where appropriate.
Postcode software is applied to bring your UK addresses to Royal Mail
standards.
Formatting
If your database needs alignment or needs to be in a different format, charges are based on £25.00 per hour
Customer Satisfaction Surveys
Telephone based surveys
Start from £2.50 per record. Each record includes a 3 times attempt to each contact where appropriate
Design
Costs for designing a customer satisfaction survey start at £250.00
Analysis
A detailed analysis report can be produced at the end of a quantitative
customer satisfaction survey. This report can be produced in a desktop
or presentation format in Excel or Powerpoint.
Costs for producing an analysis report start at £100.00
Follow up calls
Charges are between £1.95 and £2.95 per record for UK contacts and
around £3.50 per record for overseas contacts - it all depends on your
exact requirements. Included in the price is a 3 times attempt to each contact
Call Leadline today 0844 669 6000
