Messages and accuracy
If you outsource your telephone answering and sales order processing the very least you should expect is that your messages are accurate and that you receive them on time.
At Leadline your messages are monitored for accuracy, and where addresses are taken, postcode software is applied so that you can be sure that the address details are correct.
If you need your messages to be presented in a particular format, then please agree this with Leadline at the set up stage.
Messages are forwarded free of charge by email or text, so how can Leadline control real time forwarding of messages? They have SDSL broadband which means that there are guaranteed upspeeds and downspeeds and the service is highly reliable because there are no contention issues.
It's good to see an inbound call centre paying particular attention to the standards and delivery of messages.
