Home working and IVR
Whether you run a business from home or whether you are thinking about setting people up to work from home, then look at the flexibility and the cost effectiveness of routing calls with IVR.
- You don't need a telephone system, just a phone
- You control the call routing at different times and on different days
- You can change the 'welcome' message
- You decide the hours you work
- Any calls you can't take can route to Leadline's telephone answering team
IVR from Leadline gives you total control, and can work in tandem with telephone answering services. If the IVR routes to you at home and you're not available then calls can be routed through to Leadline's inbound call centre, or the call can route through to a voicemail.
How much does it cost?
Routing to 3 destinations, for example home phone, then Leadline's telephone answering team if busy and then voicemail out of hours, the costs are:
£50.00 as a one-off set up fee plus £50.00 per month
This is a flat rate based on calls routing through to UK landlines, additional charges apply for calls routing to mobiles and international numbers
You can design the routing pattern to your exact specification
Here's an idea of the scripts used for IVR routing
