Example Voicemail and IVR Scripts
Here are some example scripts for Leadline's IVR (Interactive Voice Response) products and for voicemails.
If you're using agents to route calls or to capture details from callers then IVR from Leadline will save you in excess of 50% of what you are currently spending - take a look at the cost comparisons
You might have stumbled onto this page, in which case what is IVR anyway?
Example script for routing products
Product description
24hour Welcomeroute3 or Welcomeroute10 Call Routing 3 or 10 destinations (24 hour IVR) £50.00 one-off set up fee, £50.00 per month (24hour Welcomeroute3) and £75.00 one-off set up fee, £75.00 per month no contractual tie-in or £60.00 per month, min 12 month contract (24hour Welcomeroute10). These are flat rates with calls routing to UK landlines and 0844/0870/0871 numbers - additional charges apply for routing (at any time) to 0800/0845/mobiles and international numbers
Example script - routing calls
Thank you for calling xxx. So that we can get you through to the right person quickly, please listen carefully to the following options:
Press 1 for sales
Press 2 for accounts and
Press 3 to speak to an operator
Example script for standard data capture product
Product description
Brochure Request Lines (24 hour IVR). Please adapt for your own campaign, you can have up to 8 individual prompts. £300.00 one-off set up fee, £50.00 per month - no contractual tie-ins, or £300.00 one-off set up fee, £35.00 per month - min 12 month contract and this is a flat rate with calls being received on UK landlines 0844/0870/0871 numbers - additional charges apply for routing (at any time) to 0800/0845/mobiles and international numbers. Additional costs apply for transcription and fulfilment services
Example script - brochure request lines
Thank you for calling the xxx brochure/application line. For more information about xxx please visit our website at www.xxxx.xxx. To receive our brochure/application form please leave your details as requested, spelling out any difficult words:
After the tone, please leave your name
After the tone, please leave your postcode
After the tone, please leave your address
After the tone, please say how you found out about us
After the tone, please say yes if you are happy to receive further details from us
Many thanks and your brochure/application form will be sent to you shortly/in the next xxx days
Remember, you can have up to 8 individual prompts!
Example script - Standard Out of Hours
Thank you for calling. Our lines are open Monday to Friday 8.00am -
6.00pm and Saturdays from 9.00am to 5.00pm. If you are calling outside
of these hours, please leave a message and we will return your call as
soon as possible. Thank you for calling.
Example script - Personalised Out of Hours
Thank you for calling ABC. Our lines are open Monday to Friday
8.00am - 6.00pm and Saturdays from 9.00am - 5.00pm. If you are calling
outside of these hours, please leave a message and we will return your
call as soon as possible. Thank you for calling ABC.
This personalised out of hours voicemail is just an example. A
number of clients provides a script to record which will include mobile
phone numbers with instructions, and often a reference to a
website. For each recording there is a one off charge of £25.00.
