Telephone Surveys
Leadline undertake B2B and B2C telephone surveys on behalf of clients. Here are a few examples of the type of work that we carry out:
- Follow up calls to check customer satisfaction levels following a car service
- Follow up calls to check customer satisfaction levels after a holiday
- Customer satisfaction monitoring for housing associations
- Customer satisfaction monitoring for mail order companies
Many companies are concerned about their customer’s experience of using their services as this is an important differentiator. When designing a telephone survey, the questions need to be limited and the survey should be completed in no more than six minutes. Questions can be more in-depth if the contact is aware that the call will be taking place.
