Inbound Call Centre Services
Leadline handle incoming calls on behalf of small businesses (telephone answering) and mail order/online retail companies (volume response).
Capacity 4000 live calls per day.
Lines open Monday to Friday 8.00am - 6.00pm and Saturdays 9.00am - 5.00pm.
All processing of messages and orders is carried out in real time - that means that as soon as your message or order is complete you are notified.
Out of hours your callers will reach a voicemail which is either generic or you can personalise the message to refer callers to your website or advise them of any offers or promotions. Here are some examples of voicemail scripts. All messages received by voicemail are downloaded at the start of the next working day.
If you want to divert your calls to Leadline you will be given an 01905 number so that your call diversion costs are at the same rate as a national outbound call. Leadline also provide a range of non-geographic numbers.
In addition Leadline will also provide you with transcription and fulfilment services so that you can keep the response from callers all under one roof.
If your callers don't necessarily need to speak to people then take a look at IVR (Interactive Voice Response). With these automated response lines Leadline can manage 4000 simultaneous calls for information lines, brochure request lines keeping your lines open 24 hours. You have access to reports and statistics and costs are substantially lower than utilising operators...........................more
Call Leadline today to discuss your own call centre requirements.
