inbound call centre,telemarketing services,data cleansing,telephone answering,call divert,customer satisfaction survey,sales order processing,follow up callsLeadline

If you're planning a campaign and you're expecting a large response then Leadline's secure call queuing system will be able to cope.

What are the features?

Musical hold - all callers will listen to music that doesn't antagonise them

Queue Position - there are 2 alternatives.  Callers can be informed where they are in the queue " you are at call position 1" for example or callers can be informed how long they are likely to queue "you will be connected to an operator in approximately xx minutes"

Breakout voicemail - some callers may not want to hold and can be given the option to break out of the queue and leave a message for a call back.  They are prompted to leave their name and number and will be informed when they can expect the call to be returned.  These voicemail messages are then emailed to the project manager for a scheduled response.

Call recording

Response handling