Company Profile
Established in 1997, Leadline is an independent UK call centre operating from a single site in Worcester. The company employs inbound and outbound teams working in the company's three core areas, inbound call centre services, telemarketing and IVR.
Leadline has grown organically as a business over more than 10 years, is a stable company with good retention of staff and excellent retention of clients.
Client categories include:
The Probation Service, Housing Associations, Trade Associations, Exhibitions and Public Shows, mail order companies, online retailers and small businesses.
People and technology work in partnership at Leadline. Live performance monitoring, IVR, real time message forwarding, fully web enabled campaigns and a choice of reporting information levels all help clients to achieve best value and service from Leadline.
Leadline is regularly independently benchmarked against competitors to ensure that customers are offered best value, and independent customer satisfaction surveys are carried out to maintain areas of quality service standards. External mystery shopping is in force and each member of the team has to maintain and exceed customer service standards.
Training plays a big part in delivering quality service and Leadline is accredited with Investors in People. Business management systems are run in accordance with ISO 9001:2000.
Leadline is established as a niche player with a capacity for 4000 operator based calls per day and 4000 automated calls simultaneously. At Leadline you can expect solid project and account management and the sincere desire to build long term relationships and partnerships.
