inbound call centre,telemarketing services,data cleansing,telephone answering,call divert,customer satisfaction survey,sales order processing,follow up callsLeadline

Leadline is a UK based call centre operating from a single site in Worcester.  The company provides inbound and outbound call centre services.

Lines are open Monday to Friday 8.00am - 8.00pm and Sats and Suns 9.00am - 6.00pm. 

Core services include:

• Response handling
• Mail order support
• Sales order processing
• Telephone answering and virtual reception
• Data cleansing and validation
• Customer satisfaction survey
• Follow up calls

Clients range from businesses who need volume response call handling to mail order companies who rely on Leadline for their sales order processing and sometimes voucher processing and banking of cheques.   Data cleansing and follow up calls form the bulk of the telemarketing work, clients range from businesses who need to have the contacts updated on their database to companies who need to improve marketing response or increase the number of attendees at an event.

With a team of around 20 people Leadline are a straightforward company to do business with, they have very clear pricing, and they regularly benchmark their services against competitors to ensure best value for clients.

Company history

Meet the team