Automated and Live call handling
Automated call handling (IVR)
- Route your calls to any phone, any number, anywhere at any time, eg "press 1 for sales, press 2 for accounts, press 3 for customer services" etc
- Capture information from callers, eg "after the tone please leave your name, please leave your postcode after the tone" etc - perfect for brochure request lines, customer surveys, recruitment lines, competitions
Live call handling (with Leadline operators)
- Have your calls answered personally by skilled operators who will take messages, process sales orders and help with customer enquiries
- Carry out B2B database cleansing, customer satisfaction surveys and follow up calls.
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Additional services include fulfilment, transcription services, numbers and eshots
